Contact SakuraCat
We reply within 24 hours on weekdays and 48 hours on weekends.
Get in touch
Choose the channel that suits you best – email, Telegram or the help centre.
Email support
support@sakuracat.com – for technical issues, account problems and refund requests. All plans, including the free tier, get a reply within 24 hours on weekdays.
Telegram community
Join @sakuracatvpn for real-time announcements, node updates and community help. Many common questions are answered within minutes by other members.
Help centre
Browse step-by-step guides for downloading, installing, changing protocols and troubleshooting connection issues – available 24 / 7 without waiting.
Common topics
Save time – most answers are already in our help centre.
Account issues: use the Forgot Password flow on the login page, or email support@sakuracat.com with your registered email address. Password resets arrive within 60 seconds.
Download problems: if the main site is unreachable in your region, go to SakuraCat-1.org/download for the official mirror. All installers are code-signed and SHA256-verified – do not download from anywhere else.
Connection issues: open the app, switch to a different server node, or change the protocol to Hysteria2 or Trojan in the app settings. Hysteria2 performs best on high-latency or lossy networks.
Refund requests: email billing@sakuracat.com with your order number within 7 days of purchase. We issue full refunds with no questions asked and process them within 24 hours.
Subscription and billing: view your current plan, usage and next billing date in the account dashboard. Cancel at any time – service continues until the end of the current billing period.
Node selection: use the speed-test button in the node list to find the fastest server for your location. The app ranks nodes by latency automatically – picking the top result is usually best for gaming.
Still need help?
Email us at support@sakuracat.com – we reply within 24 hours on every plan.